Trezor.io/Start Connection Guide

A Step-by-Step Walkthrough to Set Up and Connect Your Trezor Hardware Wallet

Trezor is one of the most trusted hardware wallets for managing and securing cryptocurrencies. To get started with your Trezor device, the official setup process begins at — a secure gateway that walks you through installation, firmware setup, and wallet connection.

If you’re unsure where to begin or have run into connection issues, this guide will walk you through the full process, step-by-step.

Step 1: Unbox and Inspect Your Trezor Device

Before visiting the setup site, make sure your Trezor is brand new, sealed, and shows no signs of tampering. If anything looks suspicious, do not proceed with setup.

Supported models include:

  • Trezor Model One
  • Trezor Model T

Once confirmed, connect your Trezor device to your computer using the provided USB cable.

Step 2: Go to Trezor.io/Start

Open a supported browser like Chrome, Firefox, or Edge and navigate to:


The site will automatically detect your device and direct you to the appropriate setup process. You’ll be prompted to either:

  • Install Trezor Suite
  • Access Trezor Suite Web
  • Update firmware
  • Install Trezor Bridge (for web-based access)

Step 3: Install Trezor Suite

Trezor Suite is the official software used to manage your Trezor wallet. You have two options:

Option A: Desktop App (Recommended)

  • Download the Trezor Suite for Windows, macOS, or Linux
  • Install it on your computer
  • Open the app and follow the setup instructions

This version does not require Trezor Bridge and offers better performance and reliability.

Option B: Web App

  • Click on “Suite for Web”
  • Follow prompts to install Trezor Bridge
  • Use this option if you prefer browser-based access

Step 4: Install or Update Firmware

Your Trezor may arrive without firmware or with outdated firmware. The Trezor Suite will prompt you to:

  • Install firmware (if none is present)
  • Update to the latest version (if one exists)

Follow the instructions carefully. Do not disconnect the device during the update process. Once complete, the device will reboot and continue setup.

Step 5: Create or Recover Your Wallet

After the firmware is installed, you will be given two choices:

  • Create a new wallet
    This generates a brand new wallet and recovery phrase.
  • Recover an existing wallet
    Choose this if you have a recovery seed (12, 18, or 24 words) from a previous Trezor setup.

During either process, your Trezor will display secure prompts to guide you.

Step 6: Secure Your Recovery Seed

If you choose to create a new wallet:

  • Your Trezor device will display your recovery seed
  • Write it down on paper and store it in a secure location
  • Do not take screenshots or store it digitally

This recovery phrase is the only way to restore access to your wallet if your device is lost or reset.

Step 7: Set a PIN Code

To protect physical access to your device, you’ll be prompted to create a PIN code. This PIN is required every time you connect your Trezor.

Choose a strong, memorable PIN and never share it. If the wrong PIN is entered too many times, the device will delay further attempts or wipe itself.

Step 8: Connect to Trezor Suite and Start Managing Assets

Once your wallet is created or recovered, the Suite interface will load. From here, you can:

  • View account balances
  • Receive and send cryptocurrency
  • Label accounts and transactions
  • Enable passphrase protection
  • Connect to third-party wallets or exchanges

Make sure to explore security settings and enable any advanced options you prefer.

Troubleshooting Common Connection Issues

If your Trezor is not being detected during setup:

  • Ensure you are using a data-capable USB cable
  • Try a different USB port
  • Avoid USB hubs and adapters
  • Close other crypto apps (like MetaMask)
  • Try Trezor Suite desktop instead of the browser version
  • Reboot your computer and try again

You may also need to temporarily disable browser extensions or VPN software if using the web version.

Final Tips

  • Always use official sites like trezor.io to avoid phishing
  • Regularly update your Trezor Suite and device firmware
  • Store your recovery phrase offline and securely
  • Prefer the desktop version of Trezor Suite for improved stability